Borsch Med Pte Ltd - Your Key to Better Health

FAQ


  • Order processing
    • Q1.
       
      How do I place my order?

      Step 1: Register as a Borsch Med member or sign in using your ID and password.

      Step 2: Add item to your cart. 

      Step 3: Add address to your own address book. 

      Step 4: Select billing address and shipping address.

      Step 5: Select quantity and delivery date. Click "Check for Availability".

      Step 6: Fill in promotion code (if any) and select payment mode.

      Step 7: Check your order details.

      Step 8: Proceed with payment.  

    • Q2.
       
      Can I make changes to my order items after I have received the order confirmation via email?

      Yes. Changes can be made to a confirmed order 48 working hours before delivery time. You may send your changes to enquiries@borschmed.com. No changes can be made to your order if it is less than 48 hours before your delivery time. All changes are not guaranteed and depend on the availability of the services. We will confirm your changes via email.

    • Q3.
       
      Would my recipient be receiving an invoice together with the order item(s)?

      We do not attach invoices for all deliveries. However, we will attach a delivery order for each delivery. Prices will not be reflected on the delivery order,

    • Q4.
       
      What should I do if I face issues when placing my order?

      You may reach us at:

      Email: enquiries@borschmed.com

      Phone: 6278 4007

      Operating Hours: Mon-Fri (9.00am-5.00pm)

    • Q5.
       
      I am interested in placing a bulk order, what should I do?

      Please send your bulk order requests to enquiries@borschmed.com and we will respond to your enquiry within 1-2 working days.

    • Q6.
       
      How many days in advance can I place my order?

      You may place your order 3 months in advance of your expected delivery date.

    • Q7.
       
      How do I check the status of my order? You may check your order statuses via these simple steps:

      Step 1: Login to your account by keying your username and password.

      Step 2: Click on Orders.

      Step 3: Click on Order Details and search via the order number and order date of your order.

    • Q8.
       
      Can I cancel my order and be refunded?

      Yes. Please send us your request at enquiries@borshmed.com to cancel you order. We will help you to cancel it and notify you once it has been done.

      NOTE: We can only cancel your order 48 hours in advance before your delivery time.

      For example, the scheduled delivery is on Monday, 6pm. The order must be cancelled on Thursday before 6pm.

      Any refund on the order will be processed and completed by approximately 4 working weeks, subjected to your credit card's billing cycle.

    • Q9.
       
      How do I know if I had placed my order successfully?

      If your order had been successfully placed, you would receive an autogenerated email confirmation with your order number, order date, a summary of your ordered items and a shipping address.

      Please ensure that you have provided us with a valid email address.

      Altenatively, you may log in to your account and check under your Orders.

    • Q10.
       
      If I purchased an item before a promotion starts but it is due to receive it only after the promotion runs, am I entitled to the promotion's benefits?

      No. Orders are processed at the point when we receive them, hence, items would be charged at the price as at the moment of sale, regardless of the delivery date.

    • Q11.
       
      How do I contact Borsch Med E-shop customer service?

      If you have any inquiry or feedback for New Moon e-store, please email us at enquiries@borschmed.com. We will get back to you within 1-2 working days. We are more than happy to assist you.

    • Q12.
       
      Can I place my order without registering as a Borsch Med member?

      No, you are unable to order if you are not a Borsch Med member.  Please kindly register as a Borsch Med member at no cost.

  • Delivery
    • Q1.
       
      What are your delivery schedules?

      Order on Monday to Friday (before 1.30pm): earliest delivery is 3 working days;

      Order on Friday (after 1.30p.m) to Sunday (before 1.30p.m) : earliest delivery is next Wednesday;

      Order on Public Holidays (before 1.30p.m): earliest delivery is 3 working days.

    • Q2.
       
      May I make changes to the delivery address?

      Yes. Changes can be made to a confirmed order 48 working hours before delivery time. You may notify us about the changes at enquiries@borschmed.com. We are unable to make any changes to your confirmed order if it is less than 48 working hours before your delivery time. All changes are not guaranteed and depend on the availability of the services. We will confirm your changes via email.

    • Q3.
       
      Where do we deliver to?

      We provide delivery to all locations in Singapore except the following:

      1. All the islands: Jurong island, Pulau Ubin, Pulau Tekong, St John island, Kusu Island
      2. Airport Cargo/ Airport
      3. Alps Ave
      4. PSA Terminals
      5. SAF Camps and all military zone
      6. Jurong Port
      7. Resort World Sentosa
      8. Prisons
      9. Singapore Technologies Buildings
      10. Shipyards
    • Q4.
       
      How much would I be charged for delivery?

      Singapore deliveries are charged at standard rate of S$5 per address unless otherwise stated. Orders exceeding S$100 will be entitled to a free delivery.

  • Returns & Refunds
    • Q1.
       
      What should I do if I receive defective goods?

      Contact us here and our staff will assist you. Please indicate your order number in your request.

    • Q2.
       
      Will I be notified if my cancellation request is approved?

      You will receive an email from us within 1 to 2 working days.